Some key values of a task are calculated as follows:
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Start dates of a task is calculated as follows:
- If a "RQ Start DateDateTime" Custom field is specified in Administration, its value will be used.
- If above is not true, and if task 'Status' is 'In Progress', then it considers the date when it was converted from 'To Do' to 'In Progress' as the start date.
- If above not true, then it uses 'Created Date' as start date.
- If none of the above is true, then uses Today's date as start date.
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End Date of a task is calculated as follows:
- If a "RQ End DateDateTime" Custom field is specified in Administration, its value will be used.
- If above is not true, and if 'Resolution' state is 'Resolved', then it considers Resolved Date as end date.
- If above not true, then it uses last updated, and due date based on these conditions:
- if updated date > due date date, then updated date is set as end date.
- if updated date < due date date, then due date date is set as end date.
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