Crystal Export for JIRA Cloud runs on a hosted service. Crystal Export does not store customer data. Technical logs are stored for a period of 14 days. Each web request, from and to JIRA Cloud, is authenticated and authorized before access is allowed, and all communication is secured through SSL.
Crystal Export does not store any customer data. We store logs for period of 14 days, which do not contain any customer data. However, for the purpose of troubleshooting, we can change the log level to include keys of JIRA projects and issues which were not processed successfully.
In order to guarantee proper quality of the service, Crystal Export support team can access Crystal Export technical logs. The access to the logs is restricted to Crystal Export employees and consultants only.
Crystal Export does not store any customer data, therefore backups are not required.