Some key values of a task are calculated as follows:

Start Date

Start dates of a task is calculated as follows:

• If a "RQ Start DateTime" Custom field is specified in Administration, its value will be used.
• If above is not true, and if task 'Status' is 'In Progress', then it considers the date when it was converted from 'To Do' to 'In Progress' as the start date.
• If above not true, then it uses 'Created Date' as start date.
• If none of the above is true, then uses Today's date as start date.

End Date

End Date of a task is calculated as follows:

• If a "RQ End DateTime" Custom field is specified in Administration, its value will be used.
• If above is not true, and if 'Resolution' state is 'Resolved', then it considers Resolved Date as end date.
• If above not true, then it uses last updated, and due date based on these conditions:
  • if updated date > due date date, then updated date is set as end date.
  • if updated date < due date date, then due date date is set as end date.

Sort Order

Custom Field - Sort Order

Progress

Custom Field - Progress Percent

Takes values 0 to 100.

Indent Level

Custom Field - Parent ID